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Copyright 2013, by the Contributing Authors. Cite/attribute Resource. Download this Course. (2008, January 11). Retrieved October 28, 2013, from UN University OCW Web site: http://www.ocw.unu.edu/international-institute-for-software-technology/strategic-planning-for-electronic-governance/strategic-planning-for-electronic-governance.zip. This work is licensed under a Creative Commons License. Creative Commons License