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This course is an introduction to electronic government (e-government). Our basic premise that the governments' use of Information and Communication Technology (ICT) is not an end in itself, certainly not a technical exercise, but a tool to achieve better government. e-Government includes all measures to further this goal with the combination of ICT and the necessary organisational improvement. This definition is the point of departure for the rest of the course that covers: reasons to embrace e-government, challenges to e-government, planning of e-government, front-office and back-office implementations, and the management of e-government projects.

The course includes illustrations from the practice of e-government in several countries worldwide, and provides exercises to apply the concepts introduced to one's own agency.

Copyright 2013, by the Contributing Authors. Cite/attribute Resource. Introduction. (2007, November 28). Retrieved October 28, 2013, from UN University OCW Web site: This work is licensed under a Creative Commons License. Creative Commons License